Terms & Conditions

1. About Scalgen & application of these terms

Scalgen provides hospitality marketing, design, website development, revenue management and related business services. Our website is scalgen.com, and we are based in Bengaluru, Karnataka, India. “We”, “us” and “our” refer to the business operating as Scalgen. “You” refers to a website visitor or, where relevant, a client or its authorised representative.

These terms explain the conditions for permitted website use and the general terms proposed for our services. A service engagement begins only after the scope and commercial terms have been agreed in writing. An enquiry, website visit or consultation alone does not create a paid engagement.

For client services, these terms apply when incorporated into the accepted proposal or service agreement. Where there is a conflict, the signed service agreement takes priority, followed by the accepted project proposal and then these general terms. Mandatory legal rights remain unaffected.

2. Permitted website use

You may use this website to learn about Scalgen, make genuine enquiries and access information for lawful business purposes. You must not:

• Submit false, misleading, abusive or unlawful content, or impersonate another person.
• Attempt unauthorised access to accounts, lead records, systems or restricted areas.
• Upload malicious code, send spam or deliberately interfere with website availability.
• Copy or reuse protected website content in a way that infringes intellectual property rights.

Website service descriptions are general information. Availability, deliverables and pricing are confirmed for each engagement.

3. Proposals & scope of work

Our written proposal or agreement will identify the services, deliverables, fees, schedule, responsibilities and any exclusions. Services may include hotel SEO and local SEO, Google Ads, Meta Ads, social media marketing, graphic and menu design, website development, OTA management or revenue management.

Requests outside the agreed scope—including additional pages, campaigns, design concepts, integrations or properties—may require a separate quotation and revised schedule. We will seek your written approval before carrying out chargeable additional work.

Third-party subscriptions, advertising budgets, printing, photography, hosting, domain registrations and similar expenses are included only when expressly stated.

4. Fees, taxes & payments

Payment amounts, currency, deposits, instalments and due dates are as stated in the accepted proposal or agreement. Applicable taxes will be shown on the quotation or invoice. We do not impose a fixed advance percentage or late-payment charge through this page.

Advertising spend and third-party charges are separate from Scalgen's management or professional fees unless agreed otherwise. Any authority to spend on your behalf must follow the agreed budget and approval process.

If you dispute an invoice, contact us promptly with the relevant details so we can review it. Undisputed amounts remain payable as agreed. Where an overdue payment materially affects delivery, we may pause affected services after written notice and a reasonable opportunity to resolve the issue, subject to the service agreement.

5. Client responsibilities & access

You are responsible for providing accurate project information, timely feedback, necessary assets and appropriate authorisations. Your representative must have authority to instruct us and approve work on behalf of your business.

• Provide materials you own or have permission to use, including photographs, logos, music, text, guest content and testimonials.
• Check the accuracy and legality of property information, offers, prices, taxes, menu details and claims supplied for publication.
• Use secure, role-based account invitations where available and provide only the access needed for the work.
• Tell us promptly about changes to your services, inventory, promotions, brand rules or account access that may affect delivery.

We will use access granted to us for the agreed services. You retain responsibility for your business operations and decisions outside our agreed authority.

6. Approvals, revisions & delivery

The number of concepts, revision rounds, file formats and review stages is agreed in the proposal. Please provide consolidated feedback through your nominated representative. Silence does not automatically constitute final approval under these terms.

Final approval should be recorded in writing before printing, publishing, launching a website or making other material releases, unless an agreed workflow already authorises that action. For menus and offers, review spelling, prices, inclusions, dates, contact information and dietary information carefully.

Changes requested after approval may involve additional charges, including approved reprinting or production costs. Corrections required because work does not meet the agreed scope will be assessed separately from new requests. Approval does not remove responsibility for our own errors or override applicable rights.

Delivery dates depend on the agreed brief, access, content readiness and review schedule. If delays occur, both parties should communicate promptly and agree on an appropriate revised timeline.

7. Marketing results & third-party platforms

We will perform the agreed services with reasonable care and skill. Marketing and revenue outcomes also depend on factors outside our control, including competition, market demand, pricing, property operations, budgets, platform policies and guest behaviour.

Unless expressly agreed in a specific written commitment, we do not guarantee search rankings, follower counts, lead volumes, bookings, occupancy, revenue or a particular return on advertising spend. Forecasts, examples and estimates are not promises of future performance.

Google, Meta, OTAs, payment providers and other platforms control their own review processes, policies, availability and account decisions. We cannot guarantee listing verification, ad approval, review removal or account reinstatement. This does not excuse a failure by Scalgen to carry out its agreed responsibilities.

8. Website development & ongoing support

Website functionality, integrations, supported devices and handover requirements are defined in the project scope. Hosting, domains, paid themes, plugins, booking engines and other external products remain subject to their providers' terms and licence conditions.

Maintenance, backups, security monitoring, updates and post-launch support are included only to the extent agreed. We will identify the responsibilities assigned to each party rather than assume that every website project includes ongoing maintenance.

Where practicable, client-owned domains and business accounts should be registered to the client. On completion or termination, agreed handover arrangements will cover relevant access, paid-for deliverables and ongoing subscriptions.

9. Intellectual property & usage rights

You retain rights in materials you supply. You authorise Scalgen to use those materials as necessary to perform the agreed services, subject to the permissions you hold.

Ownership or licensing of commissioned designs, website code, copy and other deliverables must be specified in the project agreement. Any intended copyright assignment should be documented in an appropriate signed written agreement identifying the work and the rights, duration, territory and consideration involved. Payment alone should not be treated as a substitute for that agreement.

Our pre-existing tools, templates, processes and know-how remain ours unless expressly transferred. Third-party fonts, images, software and other licensed assets remain subject to their own licences, including any limits on transfer or reuse.

Editable source files, unused concepts and working files are included only if agreed in the scope. Final handover and usage permissions may be linked to payment of the relevant agreed fees. We will seek permission before displaying your name, logo or project as a portfolio example or case study.

10. Confidentiality & personal information

Each party should protect non-public business information received from the other and use it only for the agreed work or another authorised purpose. Necessary disclosures to authorised personnel, service providers, advisers or authorities must be handled consistently with applicable obligations.

Website enquiries and personal information are described in our Privacy Policy. Where a project involves personal information belonging to hotel guests or other third parties, the parties should agree on access, permitted use, security, retention and handover requirements before that data is shared.

Do not send passwords, payment-card information or guest databases through the public enquiry form. Confidentiality obligations do not prevent disclosures required by law.

11. Cancellation, termination & refunds

Cancellation, notice periods, minimum terms and termination rights are governed by the accepted proposal or service agreement. There is no automatic minimum contract term or blanket “no refunds” rule imposed by this page.

If a project ends early, the parties will review work completed, amounts paid, deliverables available for handover and any authorised, non-cancellable third-party commitments. Any balance payable or refund due will be determined under the agreement and applicable law, with an explanation of the calculation.

If either party materially fails to meet its obligations, the other should give written notice and a reasonable opportunity to remedy the issue where appropriate. Unlawful instructions or urgent security risks may require affected work to stop immediately.

Termination arrangements should address access removal, client information, final records and handover. Nothing in these terms allows us to delete client-owned accounts or withhold unrelated client information as a payment-enforcement measure.

12. Responsibility & limitations

Each party remains responsible for its own conduct and obligations under applicable law and the service agreement. If a problem arises, notify the other party promptly and take reasonable steps to reduce avoidable loss.

Any agreed financial limit on liability or exclusion of particular losses must be stated in the service agreement and applies only to the extent permitted by law. This website page does not impose an unspecified or automatic liability cap.

Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including liability arising from fraud or deliberate misconduct. Mandatory consumer rights, where applicable, remain unaffected.

13. Events outside reasonable control

An event beyond a party's reasonable control—such as a major outage, natural disaster or government restriction—may affect performance. The affected party should notify the other promptly, explain the impact and take reasonable steps to resume work or agree on alternatives.

Such an event does not automatically remove payment obligations for work already properly completed. Extended disruption and any termination or refund consequences will be addressed under the agreement and applicable law.

14. Governing law & resolving concerns

These general terms are intended to be governed by the laws of India, subject to mandatory protections that apply in a particular case.

Please first raise any concern with us at connect@scalgen.com, identifying the relevant project or transaction and the resolution requested. We will seek to resolve genuine concerns through discussion.

Any specific court jurisdiction, mediation or arbitration arrangement should be agreed in the service contract and remain subject to applicable law. Where none is agreed, disputes may be brought before the courts or other authorities having lawful jurisdiction. This clause does not restrict a statutory complaint right.

15. Updates & general provisions

We may update this page to reflect changes in our services or applicable requirements. The updated date will be shown above. Changes to an existing service contract require agreement through its applicable amendment process; publishing revised website terms does not automatically rewrite an existing engagement.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in exercising a right does not by itself waive that right. Project-specific terms, obligations and authorised instructions should be documented clearly in writing.