Privacy Policy

1. Who we are & scope

Scalgen is a hospitality marketing and growth services business based in Bengaluru, Karnataka, India. Our website is scalgen.com. In this policy, “Scalgen”, “we”, “us” and “our” refer to the business operating this website.

This policy covers website visitors, prospective clients and people communicating with us about our services. Separate contracts or privacy terms may apply to client projects and services.

Where a hotel or other client asks us to handle personal information on its behalf, we follow the agreed instructions and applicable contractual obligations. Guests should normally contact the relevant hotel about its handling of their bookings, stays or other guest information.

2. Information we collect

We collect information you provide and technical information generated when you use our website or contact channels.

Fields marked as required on a form are needed to process that enquiry. Other fields are optional. If you do not provide the necessary details, we may be unable to respond or prepare a relevant proposal.

Please do not send passwords, payment-card details, identity documents, guest databases or other sensitive information through a general enquiry form. Where a project needs access to client systems or data, we will agree on an appropriate method separately.

3. How we use information

We use relevant information to:

• Respond to questions, enquiries and requests for consultations or quotations.
• Understand your business requirements and prepare proposals.
• Provide agreed services and communicate about project delivery.
• Manage client relationships, follow-ups, contracts, invoicing and payments.
• Operate, maintain and protect our website, including preventing spam and misuse.
• Resolve complaints, maintain necessary records and meet applicable legal obligations.

When you send an enquiry, we use the details you provide to respond and follow up about that enquiry. Submitting a form is not a blanket opt-in to unrelated promotional messages. Where separate consent is required for marketing or another purpose, we will seek it. You can ask us to stop promotional communications at any time.

4. Website enquiries & lead records

Enquiries submitted through our website contact form are stored in our website database for review and follow-up. Records include the submitted details, submission date and identifier, and may include internal notes and lead status.

A notification containing the enquiry details is sent to our business inbox at connect@scalgen.com. Copies may therefore exist in both the website's lead records and our email system. Notification status records whether the website's mail system accepted a message, not whether it reached an inbox.

Lead records are available through an administrator-restricted dashboard. Access is restricted to authorised administrators who need the information to respond, manage services or maintain the website.

5. Cookies & website services

Cookies are small files stored by a website in your browser. Our website platform and supporting services may use cookies or similar technologies for functions such as login sessions, security and remembering settings.

Our website includes Google tagging code. Depending on its configuration, Google services may process information about page visits, interactions, device identifiers and campaign referrals for measurement or advertising. We seek consent for non-essential tracking where required by applicable law.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect website features. Where a cookie-preference control is provided, you can use it to review or change the choices it offers.

Some pages load fonts, media or other resources from external providers. Loading those resources may transmit technical information, such as your IP address and browser information, to the provider. External services operate under their own privacy terms.

6. How information is shared

We do not sell personal contact information. We share information only where relevant to the purposes described here, including with:

• Service providers: website hosting, email delivery, business communications, technical support and other providers involved in operating the business.
• Authorised team members or contractors: people who need relevant information to respond to your enquiry or deliver agreed work.
• Professional advisers or authorities: where necessary for professional advice, legal obligations, lawful requests, disputes or protection against misuse.
• A business successor: if a business transfer or restructuring requires relevant records to transfer, subject to applicable safeguards and notice requirements.

We aim to limit disclosures to the information needed for the relevant purpose. If a proposed use or disclosure requires your separate permission, we will request it.

7. Storage, retention & international processing

Information may be held in our website database, business email accounts, project records and service-provider systems. Depending on the provider and its infrastructure, information may be processed in India or other countries. Any international processing is subject to applicable legal requirements.

We retain information for as long as reasonably needed to handle the enquiry or relationship, deliver services, maintain required business records, resolve disputes or meet legal obligations. Relevant factors include whether discussions are ongoing, whether you become a client and whether records must be retained for legal or accounting purposes.

We aim to delete or anonymise information when it is no longer needed for the purposes described above. Deletion from active records may not immediately remove copies from backups; those copies may remain until the applicable backup cycle replaces or removes them. You can contact us to ask about a particular record or request deletion, subject to applicable retention requirements.

8. Information security

We seek to protect personal information through reasonable technical and organisational measures appropriate to its use, including access restrictions and secure administration of our systems. No website, email system or method of transmission can be guaranteed completely secure.

If you believe information sent to Scalgen has been accessed or used improperly, contact us promptly using the details below.

9. Your choices & privacy requests

You can contact us to:

• Ask what personal information we hold about you and how it is used.
• Request correction of inaccurate or incomplete information.
• Request deletion of information that is no longer needed, subject to applicable obligations.
• Withdraw consent for processing that relies on your consent, or opt out of promotional messages.
• Raise a concern or complaint about our handling of your information.

Send your request to connect@scalgen.com with the subject “Privacy Request”. Please identify the contact details or enquiry involved and explain your request. We may ask for proportionate information to verify your identity before providing access or making changes.

We will handle requests in accordance with applicable law and explain any relevant limitation. Withdrawal of consent may affect our ability to provide a requested service and does not necessarily require deletion of records we must lawfully retain. You may also have additional rights or complaint routes under the laws applicable to your circumstances.

10. Children's information

Our website and business services are intended for adults and business representatives, not children under 18. We do not knowingly solicit children's personal information through our enquiry forms. If you believe a child has provided information to us, please contact us so we can review it and take appropriate action.

11. External websites & communication platforms

Our website may link to social media platforms, WhatsApp and other third-party websites. When you follow a link or use those services, their own privacy policies and terms apply. A WhatsApp conversation, for example, is also processed through WhatsApp's systems.

We are responsible for how we handle information we receive, but do not control the independent privacy practices of those third parties.

12. Updates to this policy

We may update this policy when our services, systems, information practices or applicable requirements change. The latest version will be available on this page with its updated date. Where a change requires additional notice or consent, we will take the steps required by applicable law.